Refunds Policy

Last Updated: [April 2024]

Thank you for shopping with Etronics. We strive to provide a seamless and satisfactory shopping experience for our customers. Please read our Refunds Policy carefully to understand your rights and responsibilities when it comes to returns and refunds.

**1. Returns and Refunds:**

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a return and refund subject to the following conditions:

- **Defective or Damaged Products:**
If you receive a defective or damaged product, please contact us within 30 days of receiving your order. We will provide instructions on how to return the item and, upon inspection, offer a replacement or a full refund.

- **Change of Mind:**
If you change your mind about a product, you may return it within 3 days of receiving your order. The product must be unused, in its original packaging, and in resalable condition. Please note that return shipping costs for change-of-mind returns are the responsibility of the customer.

**2. How to Initiate a Return:**

To initiate a return, please follow these steps:

- Contact our customer service team at scopeconnect@proton.me to inform us of the issue and receive a return authorization.
- Package the item securely, including all original packaging and accessories.
- Ship the item to the address provided by our customer service team.

**3. Refund Process:**

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 7 days.

**4. Exclusions:**

Certain items may not be eligible for return or refund, including:

- Personalized or customized items.
- Perishable goods.
- Downloadable software or digital products.

**5. Shipping Costs:**

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

**6. Contact Us:**

If you have any questions or concerns about our Refunds Policy, please contact us at scopeconnect@proton.me. We are here to assist you and ensure that your shopping experience with ChicElegance is positive and satisfying.

Thank you for choosing ChicElegance. We appreciate your business and look forward to serving you in the future.